Terms and Conditions – Great Doors and Gates

Last Updated: February 13, 2026

Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and Great Doors and Gates (“Company,” “we,” “us,” or “our”) governing your use of our garage door services, website, and business interactions.

By scheduling service, requesting estimates, or using our website, you agree to these Terms. If you do not agree to these Terms, please do not use our services or website.

1. Services Provided

1.1 Service Offerings

Great Doors and Gates provides residential and commercial garage door services including:

Garage door repairs and maintenance
Spring replacement and repair
Off-track door realignment
New door installation
Opener repair and installation
Emergency service (24/7 availability)
Preventive maintenance programs
Commercial door services

1.2 Service Area

We provide services throughout Maricopa County, Arizona. Service availability may vary by location. Contact us to confirm service availability in your area.

1.3 Service Hours

Regular Service: Monday-Friday 7:00 AM – 7:00 PM, Saturday-Sunday 8:00 AM – 5:00 PM
Emergency Service: 24 hours a day, 7 days a week, 365 days a year
Free Estimates: Available by appointment

2. Scheduling and Appointments

2.1 Appointment Scheduling

Appointments can be scheduled by phone, email, text, or online
We will provide an estimated arrival time or time window
Appointments are subject to technician availability
Emergency service prioritizes urgent situations

2.2 Appointment Changes and Cancellations

Cancellations: Please provide at least 2 hours notice for cancellations
No-Show Fee: Cancellations with less than 2 hours notice or failure to be present at scheduled time may result in a $50 no-show fee
Rescheduling: We will make reasonable efforts to accommodate rescheduling requests

2.3 Access Requirements

Customer must provide safe access to the garage and electrical power
Clear the area around the garage door and opener
Secure pets in a separate area during service
Adult (18+) must be present during service unless prior arrangements are made

3. Estimates, Pricing, and Payment

3.1 Free Estimates

Verbal and written estimates are provided free of charge
Estimates are based on initial assessment and may change upon detailed inspection
On-site estimates are available by appointment
Estimates are valid for 30 days from date provided

3.2 Pricing Transparency

Upfront Pricing: You will receive a detailed written estimate before work begins
Price Approval: Work will not begin until you approve the estimated cost
No Hidden Fees: All charges will be clearly explained before service
Price Changes: If additional work is needed, we will stop and obtain your approval before proceeding

3.3 Payment Terms

Payment Due: Payment is due upon completion of service
Accepted Payment Methods: Cash, check, credit card (Visa, MasterCard, American Express, Discover)
Financing: Available for qualified customers for larger projects
Deposits: May be required for custom orders or large installations

3.4 Past Due Accounts

Accounts past due more than 30 days may incur late fees (1.5% per month)
Collection efforts may include liens on property (as permitted by Arizona law)
Customer responsible for reasonable collection costs and attorney fees

4. Workmanship and Materials

4.1 Quality Standards

All work performed by licensed, trained, and insured technicians
Commercial-grade parts and materials used
Work performed in accordance with manufacturer specifications
Compliance with all applicable building codes and safety standards

4.2 Lifetime Warranty on Parts

Coverage: All parts installed by Great Doors and Gates include a lifetime warranty
Terms: If a part fails under normal use conditions, we will replace it free of charge
Exclusions: Damage caused by misuse, abuse, acts of God, or unauthorized modifications
Transferable: Warranty transfers to new homeowner with proof of original service

4.3 Workmanship Warranty

Residential Services: 1-year warranty on labor
Commercial Services: 90-day warranty on labor
Coverage: Covers defects in workmanship under normal use conditions
Exclusions: Issues caused by customer misuse, neglect, or third-party interference

4.4 Manufacturer Warranties

We install products according to manufacturer guidelines
Manufacturer warranties apply in addition to our warranties
We assist with manufacturer warranty claims when applicable
Some manufacturer warranties may require product registration

5. Customer Responsibilities

5.1 Accurate Information

Provide accurate and complete contact information
Disclose known issues or previous repairs to garage door system
Inform us of any special access requirements or safety concerns
Notify us of any pets, alarm systems, or access restrictions

5.2 Safe Work Environment

Maintain safe and clean work area
Keep children and pets away from work area during service
Provide adequate lighting and ventilation when requested
Remove vehicles and obstacles from garage as needed

5.3 Payment Obligations

Pay for services as agreed
Provide valid payment method
Notify us immediately of billing disputes
Cooperate with financing requirements if applicable

5.4 Follow-Up Care

Follow care and maintenance instructions provided
Report any issues promptly
Schedule recommended maintenance
Avoid DIY repairs that may void warranties

6. Limitations and Exclusions

6.1 Service Limitations

Services limited to garage doors and related systems
We do not perform electrical, structural, or construction work outside our expertise
Complex structural issues may require engineering consultation
Some repairs may not be possible if doors are severely damaged or obsolete

6.2 Pre-Existing Conditions

We are not responsible for pre-existing damage or defects
Pre-existing conditions discovered during service will be documented
Repair recommendations will be provided for pre-existing issues
Work may be declined if pre-existing conditions create safety concerns

6.3 Third-Party Products

We are not responsible for defects in customer-supplied products
Installation of customer-supplied products may void our workmanship warranty
We reserve the right to refuse installation of inadequate or unsafe products
Manufacturer warranties apply to customer-supplied products

6.4 Acts of God and Force Majeure

We are not liable for delays or failures caused by events beyond our control
Events include: natural disasters, weather, pandemics, government actions, supply chain disruptions
We will make reasonable efforts to complete services despite such events
Deposits for custom orders may be non-refundable if products are already ordered

7. Liability and Disclaimers

7.1 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability for any claim is limited to the amount paid for the specific service at issue
We are not liable for indirect, incidental, special, or consequential damages
We are not liable for loss of use, lost profits, or property damage beyond the garage door system
This limitation applies to contract claims, tort claims, and all other legal theories

7.2 No Warranty of Perfection

Garage door systems involve mechanical components that may fail
Springs are wear items with finite lifespan
Normal wear and maintenance are customer responsibilities
We do not guarantee uninterrupted or error-free operation

7.3 Assumption of Risk

Customer assumes risks inherent in mechanical systems
Customer is responsible for regular maintenance
DIY repairs or modifications may void warranties and create safety hazards
Customer should not attempt to repair high-tension springs

7.4 Indemnification

You agree to indemnify and hold harmless Great Doors and Gates, its owners, employees, and agents from:

Claims arising from your failure to follow instructions
Claims resulting from your negligence or misuse
Claims arising from third-party modifications or repairs
Attorney fees and costs associated with defending such claims

8. Safety and Warnings

8.1 Safety Hazards

WARNING: Garage doors and springs involve serious safety hazards:

Garage door springs are under 300+ pounds of tension
Improper repair can cause severe injury or death
Garage doors weigh hundreds of pounds
DIY spring repair is dangerous and not recommended

8.2 Safety Instructions

Do not attempt to repair springs yourself
Keep children and pets away from moving doors
Test safety features monthly (auto-reverse, photo-eyes)
Contact us immediately if door malfunctions
Do not disable safety features

8.3 Emergency Situations

If a door is stuck open or off-track, keep area clear
Do not force a stuck door to open or close
Contact us for 24/7 emergency service
Temporary securing measures may be needed for safety

9. Intellectual Property

9.1 Website and Content

All content on our website is our property or licensed to us
Content includes text, images, logos, and design elements
You may not copy, reproduce, or distribute our content without permission
Trademark and copyright laws protect our materials

9.2 Customer Content

By submitting reviews, photos, or testimonials, you grant us permission to use them
We may use customer content for marketing and promotional purposes
You represent that you own or have rights to submit content
You may request removal of your content by contacting us

10. Privacy and Data Protection

Our Privacy Policy (available at [our website] or upon request) governs the collection, use, and protection of your personal information. Key points include:

We collect personal information to provide services
We do not sell your personal information
We implement reasonable security measures
You have rights regarding your personal information

By using our services, you consent to our data practices as described in the Privacy Policy.

11. Dispute Resolution

11.1 Informal Resolution

Contact us immediately if you have concerns or disputes
We will make good faith efforts to resolve issues promptly
Most concerns can be resolved through direct communication
Contact our Service Manager: Jennifer Kim at ((480) 470-9935

11.2 Mediation (Arizona Residents)

If informal resolution fails, Arizona residents may pursue mediation
Mediation is a voluntary process with a neutral third party
Parties share mediation costs equally
Mediation is non-binding unless agreement is reached

11.3 Legal Action

Jurisdiction: Any legal action must be filed in Maricopa County, Arizona
Governing Law: Arizona law applies to these Terms and any disputes
Small Claims: Disputes under $3,500 may be pursued in Arizona Small Claims Court
Statute of Limitations: Claims must be filed within 2 years of the dispute

11.4 Class Action Waiver

You agree not to participate in class actions against us
You waive the right to act as a class representative
This waiver does not prevent individual claims
Class action waiver is severable if found unenforceable

12. General Terms

12.1 Entire Agreement

These Terms, along with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and us, superseding all prior communications and agreements.

12.2 Amendments

We may update these Terms at any time
Updated Terms will be posted on our website with new “Last Updated” date
Continued use of services after changes constitutes acceptance
Material changes will be communicated through email or direct notice

12.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Unenforceable provisions will be modified to reflect the parties’ intent to the maximum extent permitted by law.

12.4 Waiver

Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative.

12.5 Assignment

You may not assign your rights under these Terms without our consent
We may assign our rights and obligations without your consent
Assignment does not relieve either party of obligations

12.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, government actions, labor disputes, or supply chain failures.

12.7 Survival

Provisions regarding warranties, liability limitations, indemnification, and dispute resolution survive termination of these Terms.

12.8 No Third-Party Beneficiaries

These Terms create no rights for third parties. Only you and we have rights under these Terms.

12.9 Headings

Headings are for convenience only and do not affect interpretation of these Terms.

13. Specific Service Terms

13.1 Emergency Services

Emergency service is available 24/7 for urgent situations
Emergency service rates may apply after regular business hours
Response times vary based on technician availability and location
Emergency service prioritizes safety and security issues

13.2 Commercial Services

Commercial service agreements may include additional terms
Extended warranties may be available for commercial accounts
Commercial maintenance contracts have separate terms
Priority response for commercial account holders

13.3 Financing and Payment Plans

Financing subject to credit approval by third-party lenders
Financing terms are between you and the lender
We are not responsible for lender decisions or terms
Financing promotions subject to lender requirements

14. Consumer Rights (Arizona Residents)

14.1 Arizona Consumer Protection

Arizona law provides additional consumer protections:

Right to Cancel: 3-day right to cancel door-to-door sales (if applicable)
Written Contracts: Required for home improvement projects over $1,000
Lien Rights: Contractors may have lien rights for unpaid work
ROC Complaints: Complaints can be filed with Arizona Registrar of Contractors

14.2 ROC Licensing

We are licensed by the Arizona Registrar of Contractors (ROC #123456)
ROC license confirms bonding and insurance requirements
Verify our license at: https://roc.az.gov
Complaint process available through ROC for license violations

15. Environmental and Safety Compliance

15.1 Environmental Responsibility

We recycle old springs, doors, and metal components
Disposal of hazardous materials follows environmental regulations
Energy-efficient products available upon request
We comply with all environmental laws and regulations

15.2 Safety Compliance

All technicians trained in OSHA safety standards
Safety equipment used for high-tension spring service
Compliance with manufacturer safety specifications
Regular safety training and certification updates

16. Contact Information and Notices

16.1 Contact Us

For questions about these Terms or to provide notice:

Great Doors and Gates
1234 E Indian School Road, Suite 100
Phoenix, AZ 85014

Phone: ((480) 470-9935
Email: [email protected]
Website: www.greatdoorsandgates.com

16.2 Legal Notices

Legal notices should be sent to our registered agent or office address via certified mail.

16.3 General Inquiries

For general questions, service requests, or feedback, contact us by phone or email during business hours.

17. Acknowledgment and Acceptance

By scheduling service, requesting an estimate, or using our website, you acknowledge that:

You have read and understood these Terms and Conditions
You agree to be bound by these Terms
You are authorized to request services for the property
You are at least 18 years old or have parental/guardian consent
You will provide accurate and complete information
You understand the risks involved in garage door systems
You agree to pay for services as described in these Terms

18. Questions or Concerns

If you have questions about these Terms or our services, please contact us before scheduling service. We are committed to transparency and want you to feel confident in choosing Great Doors and Gates.

Great Doors and Gates – Great Service. Greater Peace of Mind.

Serving Phoenix homeowners and businesses with integrity, expertise, and care since 2009.

These Terms and Conditions are effective as of February 13, 2026, and apply to all services and interactions with Great Doors and Gates.

For the most current version, visit our website or request a copy from our office.